Frequently Asked Questions
When and how will I receive my order?
Orders are shipped within 1-3 business days via Econt courier service. If your order is urgent and you want to receive it the next day, please write it in the comments section or call us at 0882375044 for confirmation.
Is there a review and test?
Yes, all orders are sent with the option to inspect and test before payment. An exception is made for products such as underwear and socks, which are sent with inspection only.
What is the procedure for returning/exchanging a product?
You can return or exchange products within 14 days of receiving your order. Products must be in saleable condition, showing no signs of use or washing, and must have been stored properly, free from perfume or other odors. Underwear, socks, swimwear, and hats are not returnable or exchangeable. Return/exchange shipping costs are the responsibility of the customer.
To return a product for a refund, you must send the products back to us and include your bank account details in the package or send them to us at info@abovetherest.bg . Once we receive the returned products, the refund will be processed within two weeks.
To exchange a product, you must place a new order on the website for the item you wish to receive, and in the comments section, write "EXCHANGE" in free text. Meanwhile, send us the product you wish to exchange. After we receive it and confirm that it is in saleable condition, we will ship your new exchange order within 1-3 business days.
What are the delivery costs?
The delivery costs are:
- to an Econt office 6.99 lv.
- to a private address with the courier company Econt 8.99 lv.
- For orders over 160 BGN, you get free delivery.
How can I contact you?
For questions regarding our products or your order, please contact us:
- at any time to info@abovetherest.bg
- Mon-Fri 9:00 AM – 10:00 PM at 0879500591
Do you have a store where I can view your products?
We currently do not have a physical store where you can view our products, but we ship every order with a test/inspection before payment and offer convenient and easy returns/exchanges if you are not satisfied with your purchase.
How do I choose the right size?
Due to the wide variety of products and different cuts, we do not have a separate size chart for each product. If you have questions about the exact dimensions of a specific product, you can contact us and we will measure it for you.
Example sizes for women:
- Around and under 50 kg, choose size S.
- 55-65 kg, choose size M
- Over 65 kg, choose size L.
Approximate sizes for men:
- For approximately 70 kg, choose size S.
- For approximately 80 kg, choose size M.
- For approximately 90 kg, choose size L.
- For approximately 100 kg, choose size XL.
For men's boxer shorts, choose one size larger than your usual clothing size.
If you are unsure between two sizes, you can order with the OPTION TO CHOOSE.
What does the option CHOICE mean?
With the CHOICE option, we pre-define the prices of each product, allowing you to easily and quickly take only part of the shipment. This way, you can order several products or several sizes and, after reviewing and testing, take only what you liked. Return shipping is at the customer's expense.
If you wish to have this option added in advance, please write "CHOICE" in the comment field.
Can I take only part of the shipment if the OPTION "CHOICE" is not set in advance?
Yes, you can take only part of the package, even if we haven't described the products beforehand. In that case, EkonT should call us and we will immediately correct the amount you will pay. The return of the other products is at the customer's expense.
Do the bustiers have padding?
Yes, all the bralettes have built-in pads that can be removed.
There are products I like, but they are out of stock in my size. Will they be restocked?
If you have any questions regarding product restock, you can contact us using the contact information provided to confirm whether there will be a restock.
If it's one of the products we keep in stock year-round, you can click the "Notify me when available" button and you'll receive a message when we restock the product you want.
Can I get a discount on my first order?
Yes, new customers receive a discount on their first order! Simply subscribe to our newsletter and you'll receive a discount code via email.
Do you offer gift vouchers?
Yes, we offer gift vouchers for various amounts, and you can find them in the Accessories category. They are sent physically in an envelope within 1-3 business days. At the customer's request, they can also be sent digitally immediately after payment via bank transfer.
Gift vouchers are one-time use and have no expiration date.
Can I pay by card?
Yes, we offer payment by card and payment via postal money order, which means cash on delivery. When choosing cash on delivery, you can again pay by card upon delivery by the courier or at the EkonT office.
Can I change my order after I have placed it?
Yes, if the order has not yet been processed and shipped, you can make changes to it or add items. You just need to contact us using the contact information provided.